Terms of Service and Privacy Policy
Last Updated: April 9, 2025
At www.alenapost.nl, the privacy of our visitors is of extreme importance to us. This document outlines the Terms of Service (the "Terms") and Privacy Policy (the "Policy") for your use of our website. By accessing or using this website, you agree to comply with and be bound by these Terms and the provisions of our Privacy Policy. If you do not agree with these Terms and Policy, you should not use the Site.
1. Acceptance of Terms
By accessing and using www.alenapost.nl , you agree to comply with and be bound by these Terms of Service and Privacy Policy. If you do not agree with these Terms, you should not use the Site.
2. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that any materials you submit, upload, or post on the Site do not violate any applicable laws or third-party rights, including intellectual property rights.
3. Products and Services
We offer a variety of art pieces, including original paintings, sketches, and prints for sale on the Site. All descriptions of products, including pricing and availability, are subject to change without notice.
4. Payment Terms
We accept payments through secure third-party payment processors, such as Stripe and PayPal. By making a purchase, you agree to provide accurate and complete payment information. Payments are processed securely, and we do not store any sensitive payment data.
5. Shipping and Delivery
We ship orders to the address provided at checkout. We are not responsible for any delays or issues with delivery caused by third-party carriers. Shipping costs are calculated during checkout, and the customer is responsible for any customs duties, taxes, or import fees applicable in their country.
6. Returns and Refunds
We offer returns and refunds for defective or damaged products. If you receive a defective or damaged item, please contact us within 14 days of receiving the order for a refund or exchange. Custom or commissioned works are not eligible for returns or refunds.
7. Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect:
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Personal Identification Information: Name, email address, postal address, phone number, etc.
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Payment Information: We collect payment details via secure payment platforms (e.g., Stripe, PayPal) but do not store payment data directly on our website.
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Technical Data: IP address, browser type, language preference, referring/exit pages, and date/time stamps.
How We Use Your Information:
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To process orders and fulfill purchases.
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To respond to your inquiries and provide customer service.
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To improve our website and customer experience.
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To send marketing communications (if you’ve opted in to receive them).
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To comply with legal obligations and protect our rights.
Sharing of Information:
We do not sell or rent your personal information to third parties. We may share your information with third-party service providers that help us operate our website and process transactions, including payment processors (Stripe, PayPal), email service providers, and web hosting providers.
Cookies:
Our website uses cookies to enhance user experience. Cookies are small files stored on your device to help us analyze web traffic, personalize content, and improve our site. You can disable cookies through your browser settings, but this may affect your experience on the site.
Data Security:
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. These measures include secure servers and encrypted communication. However, please note that no data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights:
Depending on your location, you may have the following rights regarding your personal data:
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The right to access the personal information we hold about you.
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The right to correct any inaccuracies in your data.
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The right to request the deletion of your data, subject to certain conditions.
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The right to withdraw consent at any time for processing personal data, where applicable.
If you wish to exercise these rights, please contact us via the "Contact" section on our website.
8. Intellectual Property
All content on this Site, including images, text, logos, and artwork, is the property of Alena Post and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Alena Post shall not be liable for any damages, losses, or expenses arising out of your use or inability to use the Site, including any errors, omissions, or interruptions in service.
10. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before sharing any personal information.
11. Changes to This Policy
We reserve the right to update these Terms and Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.
12. Contact Us
If you have any questions about these Terms or Privacy Policy, please contact us via the "Contact" section on our website.